LINK Mobility - LINK recognized as a leading challenger in conversational AI
LINK Mobility has been recognized as a Leading Challenger in Juniper Research's Conversational AI market report for 2026, highlighting LINK's strengthening position in the rapidly evolving market for AI-powered customer communications.
In its 2026 market report, Juniper Research evaluated leading conversational AI providers based on factors including product capabilities, innovation, market positioning and future growth potential. LINK's recognition as a Leading Challenger reflects the company's continued investment in conversational messaging solutions through its MyLINK Connect platform, which enables businesses to manage customer interactions across channels such as SMS, WhatsApp, RCS and web chat while integrating AI, automation, CRM systems and customer support workflows.
As enterprises increasingly adopt AI-driven customer engagement solutions, demand is growing for platforms that combine messaging, automation and conversational AI within a unified environment. LINK's MyLINK Connect platform is designed to address these needs while providing customers with the flexibility to deploy and manage AI models within their own environments.
"We are seeing growing demand from businesses looking to combine conversational AI, automation and omnichannel messaging to improve customer engagement and operational efficiency," says Magnus Åhgren, Product Manager for MyLINK Connect and Director of SaaS at LINK Mobility. "This recognition validates our strategic direction and the investments we continue to make in MyLINK Connect."
The recognition supports LINK's strategy of expanding its software and value-added services offering, including conversational messaging, automation and AI-powered customer engagement solutions. Conversational AI adoption continues to accelerate across industries as businesses increasingly seek to automate customer interactions, improve service levels and increase operational efficiency. As AI-powered customer engagement solutions become an increasingly important part of enterprise communication strategies, LINK is well positioned to support this growing demand through its leading market positions across Europe and South Africa, extensive omnichannel communications platform and customer base of more than 66,000 customers.
For further information, please contact: Morten Løken Edvardsen, CFO & VP Investor Relations +47 90 56 15 89 ir@linkmobility.com
About LINK Mobility LINK is an award-winning, leading global provider of mobile messaging and communications platform as a service (CPaaS) solutions for increased engagement. The company serves enterprise, SME and government customers. LINK offers a wide range of innovative and scalable mobile solutions, creating valuable digital convergence between businesses and customers, governments and citizens, platforms and users. LINK has more than 66,000 active customer accounts globally and exchanges more than 40 billion messages a year on a proforma basis. LINK is listed on the Oslo Stock Exchange under the ticker LINK. For more information about LINK, please see www.linkmobility.com and follow LINK Mobility on LinkedIn.